Our Patient Charter

Our Philosophy of Care:


  • To provide competent, quality, fair and ethical dental care and information to patients in their best interests; and
  • To ensure equitable and accessible care for all persons irrespective of their impairment of any kind.


Your rights:


  • know the name and rank of staff providing services;
  • receive professional dental care in safe environment, and with compassion and respect;
  • to understand the risks and benefits of the proposed care, and the service fees involved;
  • open and honest in communications with you, and your families or carers if applicable, regarding our care for you including any unlikely adverse incident that has occurred;
  • protection of your personal privacy, with rights to access to your personal data; and
  • have your say regarding your needs, concerns, decisions and complaints about the care we provide.


Your responsibilities:


  • understand that dentists desire to be reasonably effective and equitable in providing appropriate care to all members of the community;
  • active participation in your dental care by providing your information required to provide the best care solution and by following the advice to promote good oral health;
  • feedback your views on our service, personnel and facilities to improve our care for you; and
  • acknowledge the reality and limits of individual oral health care.

Service Targets

We provide dental service for the general public including a special care dental service for the following communities:


  • Persons with learning disabilities
  • Persons with physical disabilities
  • Persons with mental illness
  • Elders with dementia

Special Care Dental Programmes

Healthy Teeth Collaboration


We are very privileged to be a designated clinic to provide dental service for the persons with intellectual disability (PID) of the Healthy Teeth Collaboration Project managed by the Department of Health.



  • Oral health promotion and education to caregivers
  • Annual dental checkup and preventive treatment for PID
  • Dental treatment necessary for PID by behavioral management, conscious sedation, MAC or general anaesthesia
  • Rehabilitation service including dentures where indicated for PID


Service period:

  • 16 July 2021 – 15 July 2024


Eligible PID are:

  • Adults aged 18 and above; AND
  • Proof of intellectual disability by way of:
    • Registration Card for People with Disabilities issued by the Labour and Welfare Bureau
    • Medical certification
    • Rehabilitation service certification


Escort and transport subsidies:

  • Escort subsidy – actual expense with a maximum of $350 per dental visit and up to 6 visits per service year
  • Transport subsidy – actual expense of no more than $300 per dental visit, and up to 6 visits per service year


Booking / Enquiries:

  • Call 2370 2669 (at 9:00am to 6:00pm, Mon to Sat)
  • WhatsApp 5406 3928 and 9020 0392


Forms Download

Eat Well Live Well


The project is sponsored by the Vera Ruttonjee Desai Charitable Fund.



  • To utilize the dental implant technology to stabilize the false teeth so as to enhance the chewing ability of the elderly who have lost their teeth, for the enjoyment of food and improvement of quality of life.


Eligible targets:

  • Aged 60 or above; and
  • Missing two to three neighboring teeth, or all the upper/lower teeth; and
  • Receiving comprehensive social security assistance, Home Care Service or Old Aged Living Allowance


Free Services:

  • Dental check up and assessment
  • Placing dental implant in the jawbone
  • Fixing the dental bridge or denture onto the implant as appropriate


Booking / Enquiries:

  • Booking 2370 2669 (at 9:00am to 6:00pm, Mon to Sat)
  • WhatsApp 5406 3928 / 9020 0392

Jockey Club Oral Health Programme for People with Dementia


Sponsor Organization: The Hong Kong Jockey Club Charities Trust.



  • To motivate persons with dementia to maintain good oral hygiene and self-care habits, in order to slow down the progression of dementia, promoting health and quality of life.



  • Dental check-ups, oral hygiene instructions, professional teeth cleaning, full mouth x-ray and basic dental treatment


Eligible targets:

  • Community-dwelling persons with mild dementia (diagnosed) and mild cognitive impairment (MCI)


Escort and transport subsidies:

  • Subsidy – actual expense.  (Please call us for more details.)


Booking / Enquiries:

  • Call 2370 2669 (at 9:00am to 6:00pm, Mon to Sat)
  • WhatsApp: 5406 3928 and 9020 0392

Community Care Fund Elderly Dental Assistance Programme

Elders receiving Healthcare Vouchers

Recipients of Comprehensive Social Security Scheme

Service Facilities

Barrier-free Accessible

Barrier-Free Management

Currently, the Loving Smiles Foundation Limited is operating two dental clinic facilities for those with special needs. We aim at removing the barriers of access to quality dental care for them. They are both physically accessible with a hoist to facilitate the transfer of immobile patients to the dental chair. And one of the clinics has an accessible toilet.

Accessible Patient Management

We recognise that some special care patients have difficulty coping with dental treatment. We have provided the following facilities to help them.

Relative Analgesia (Nitrous Oxide Sedation)

We have equipped to provide nitrous oxide sedation to anxious patients who want to cooperate for dental treatment.  Nitrous oxide is inhaled to make the patient feel relaxed to accept the dental treatment.


Conscious Sedation

We provide conscious sedation in oral, intranasal and intravenous modes of administration for special care patients who have difficulty in coping with the challenge of dental treatment. They become dopy but remain conscious with all natural reflexes maintained active during the procedure.


Deep Sedation – Monitored Anaesthetic Care (MAC)

Starting from September 2021, upon the issuance of the Day Procedure Centre Licence, we could perform deep sedation in our Loving Smiles Special Care Dental Centre Vera Ruttonjee Desai Elderly Clinic”.  The patient is put into shallow sleep during the dental treatment.


General Anaesthesia

We work in partnership with the Evangel Hospital (since 2014) to provide dental service under general anaesthesia for those who are unable to cooperate for dental treatment or those who need better medical support during dental treatment. The patients are anaesthetised in deep sleep with the airway protected during the dental treatment.

Loving Smiles Special Care Dental Centre

Shops E13-15, G/F, Cho Yiu Centre, Cho Yiu Chuen, Kwai Chung, N.T.

Service Hours:
9:00 am – 6:00 pm (Closed on Sundays & Public Holidays)

Loving Smiles Special Care Dental Centre Vera Ruttonjee Desai Elderly Clinic


Shops A202-208, 2/F, Cho Yiu Centre, Cho Yiu Chuen, Kwai Chung, N.T.

Service Hours:

9:00 am – 6:00 pm (Closed on Sundays & Public Holidays)

Evangel Hospital


222 Argyle Street, Kowloon

Operating Theatre:

General Anaesthesia Cases